Thank you for choosing Skyline Motors GmbH for your automotive needs. This Shipping Policy outlines the terms and conditions related to the shipping of our products to ensure a seamless and transparent experience for our valued customers.

1. Order Processing Time:

• Orders are typically processed within 1-2 business days after payment confirmation.
• Customized or special orders may require additional processing time.

2. Shipping Methods:

• We offer various shipping options to cater to your preferences, including standard and expedited services.
• Shipping costs are calculated based on the destination, weight, and dimensions of the products.

3. Shipping Destinations:

• Skyline Motors GmbH currently ships within Europe.
• For international orders, customers are responsible for any customs duties, taxes, or fees applicable to their shipment.

4. Shipping Confirmation and Tracking:

• Once your order is shipped, you will receive a confirmation email with tracking information.
• You can track your shipment in real-time using the provided tracking number through our website or the carrier’s online portal.

5. Delivery Time:

• Estimated delivery times vary depending on the shipping method and destination.
• Factors such as customs clearance and local delivery services may affect delivery times for international shipments.

6. Shipping Partners:

• We partner with reputable courier services to ensure the safe and timely delivery of your orders.
• In the event of any issues during transit, please contact our customer service team, and we will assist you in resolving the matter.

7. Shipping Costs:

• Shipping costs are calculated at checkout and are based on the weight, dimensions, and destination of the products.
• Any applicable taxes or customs duties are the responsibility of the customer for international shipments.

8. Shipping Delays:

• While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions, holidays, or carrier delays may cause delays beyond our control.
• We appreciate your understanding in such situations and assure you that we will work diligently to resolve any issues.

9. Refused or Undeliverable Shipments:

• In the event that a shipment is refused by the customer or deemed undeliverable, additional shipping charges may apply.
• Customers are responsible for providing accurate shipping information to avoid such situations.

10. Contact Information:

• If you have any questions or concerns regarding your shipment, please contact our customer service team at [email protected] or +90 536 542 72 95

Skyline Motors GmbH reserves the right to update this Shipping Policy at any time. We recommend reviewing this policy periodically for any changes.

Thank you for choosing Skyline Motors GmbH. We appreciate your trust in our products and services.